The air holidays are ATOL protected since we hold an Air Tour Organiser’s licence granted by the Civil Aviation Authority. Our ATOL number is 6266. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk
When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Published flight schedules may be subject to change according to availability, convenience, cost etc, though we always try to book the route published wherever possible.
On receipt of your deposit we will confirm your place on the tour with a receipt, and an ATOL certificate if applicable. The balance is due no later than 12 weeks before departure. We reserve the right to treat the tour as cancelled if the balance is not received by the due date.
Any cancellation must be notified in writing and will take effect from the day that it is received. The following set of charges will normally be levied:
Over 70 days before departure – deposit only
36-70 days before departure – 50% of tour price
1-35 days before departure – 100% of tour price
For the Taiwan tour only, all payments are non-refundable.
In the event that there are fewer than six participants (excluding guides) we will still operate the tour if possible, but we reserve the right to cancel the tour in this case, as in any other situation beyond our control.
It is essential to be adequately insured against cancellation, loss of personal possessions and emergency return travel etc. This is mandatory for our longer tours.
If you feel that you have cause for complaint during the tour, you should notify the guide as soon as possible so that he may do his best to assist you. If the problem remains unresolved you should make a written complaint within 14 days of completion of the tour.
New Horizons cannot be held responsible for any loss, damage to or theft of personal belongings or illness, injury or accident that may occur. Neither can we assume liability for delays, strikes, cancellations by carriers or any other events beyond our control.
Chris has wide experience of travel and regularly leads wildlife watching tours. Clients always enjoy a nice social atmosphere, and by making a booking, you are required to look happy on a group photo!